Face10 for Facebook – FAQs

  • Is Face10 equal to the OLD Facebook App?
    • A BIG NO
    • Face10 is built by Nemory Studios and not by BlackBerry nor Facebook.
    • The old Facebook was built by BlackBerry.
  • Can I go back to the OLD FACEBOOK APP?
    • You cannot go back to the previous version. And this is not my fault. Please blame BlackBerry. Not Face10 nor not Nemory Studios.
    • I did not built the OLD FACEBOOK APP. My own app is Face10.
  • What’s the PRICE of the PRO?
    • Please don’t be afraid to click the Upgrade Button. It will give you the updated PRICE. You won’t be charged until you proceed. We cannot set a price directly to the Upgrade Button because for example when we will have a sale. The button will remain with the static price and you will be confused.
    • Current Price is $2.99 ON SALE 50% OFF. Hurry because it’s limited.
  • Upgrade Button still showing after purchasing PRO?
    • If you can access the PRO Features listed below and don’t get the Trial Notification anymore. That just means you’re now PRO.
  • Duplicate Shared Posts?
    • Fixing this issue asap…
  • Profile Picture not showing?
    • This is a rare issue only happening to very few users. What I can suggest is: Please change your Profile Picture by going to Profile Tab > Update Info
  • Opening a Comment Notification doesn’t take you straight to the Post/Comment? or Deep Linking
    • Fixing this asap…
  • Where to see Online Friends?
    • Go to Friends Tab > Search for the friend you want to know if they’re online or offline.
  • How to zoom in to an image?
    • Tap on the Image > Tap and hold > Expand
  • Can’t Set Wallpaper / Sticker Bundles asking for PRO?
    • Wallpapers PRO is a separate Upgrade for just USD $0.99. Same as for Sticker Bundles.
  • How to remove Wallpaper?
    • Settings Tab > Tap lower right action item > Remove wallpaper
  • Images not loading?
    • Please make sure you have no VPNs, AdBlock Apps, Proxies setup. If you have. Please remove / disable them.
  • Have Facebook Account Specific Problems?
  • What are the PRO Features?
    • No ADS (Advertisements)
    • Save Photos & Videos
    • Hub Integration
    • Headless Notifications
    • Unlimited Multi Accounts
    • Emojis Keyboard
    • Emoticons Keyboard
    • Apply Dark Theme
    • Apply Color Schemes
    • Write Posts from the Hub
    • App Security Password Lock
    • Home Screen Shortcuts
  • Why some Videos play in Browser?
    • Only videos uploaded to Facebook will play natively. YouTube/Vimeo and other 3rd Party Video Storage will play via Browser.
  • Error Validating Access Token? Session Errors?
    • This means you’ve either changed password on Facebook, or forcely logged out all sesions.
    • Please logout and relogin
  • Photos/Videos not loading?
    • Please double check your connection (WIFI/Mobile Data). Try other networks to verify. It might be due to your network’s settings.
    • Please compare with the original Facebook app if you get the same issue, it means it’s all about your connection.
    • If you’re using FREE Facebook on Mobile Data, this might cause it too.
  • Seeing HTML Bugs?
    • We’re working on a fix.
  • Incorrect Password error?
    • Please double check if your password and username is correct.
    • Please double check and make sure there are no WHITE SPACES.
    • Please make sure your CASE SENSITIVE characters are correct. If you password includes a BIG letter please check it if it’s big and check SMALL characters if they’re small
  • Using Passwordswith special symbols?
    • The only 3 characters we don’t support is + # and &
    • I suggest that you change your password
    • You can use other symbols and numbers to retain your password’s security.
    • You can use these !@$^*()_=-;’,./?><“:}{|\ just don’t use + # and &
  • Why need to Pay Messenger to send messages?
  • Why Messenger needs to be a separate app?
    • Face10 is an updated Facebook App. We’re following Facebook’s Experience on iOS and Android.
    • Messenger is a separate App on iOS and Android.
    • Also one reason is to separate the development because of different API’s used. And also to make the app’s performance faster with fewer resources required.
  • Why can’t scroll on Photos?
    • We’re still working on this feature.
  • Contacts & Birthday Calendar Integration?
    • Sorry but this is out my control. This is impossible to do. Only BlackBerry themselves can make this happen.
    • Workaround: Don’t delete the official Facebook App. Just go to Phone Settings > Accounts > Facebook and give only permissions to the ones you want.
  • 2 Step Verification Login?
    • Whenever you receive the code. Please enter it in the Password Box.
  • How to Tag a Friend in a Post or Comment?
    • Type @ and then the name of the friend.
  • Why use Face10 than the Official Facebook for BB10 and the Android Version?
    • Please read below the PRO Features that are not available to the Android Facebook nor the Official BB10 Facebook.
  • Why some Photos / Albums doesn’t show?
    • This is due to the Privacy Settings set by the owner of the Photos or Album. You can verify that it’s the same when you open it via the Facebook Website or other Official Facebook App.
  • Why cannot Comment / Reply to a Comment?
    • This is due to the Privacy Settings set by the owner. You can verify that it’s the same when you open it via the Facebook Website or other Official Facebook App.
  • Why is there no Like / Comment / Share button?
    • This is due to the Privacy Settings set by the owner. You can verify that it’s the same when you open it via the Facebook Website or other Official Facebook App.
  • Groups Manager App?
    • I’ll do my best to put out an App for this if there’s great demand.
  • Where can I chat or send messages?
  • Pages Manager?
    • I will be working on a separate app focusing on Managing your Facebook Pages. Please stay tuned!
  • Why are some Pages load via Browser?
    • Due to API limitations, some Facebook Features will be loaded via Browser. But we’re doing our best to improve them.
  • How to Download/Save Videos/Photos to SD Card?
    • Tap and hold the Video/Image > Download. Not all videos can be download especially if the video wasn’t uploaded straight to Facebook’s Servers, ex: videos from YouTube and Vimeo.
  • Want more App speed and performance?
    • Please do not turn off Auto Delete Cache in Settings Tab if you want 100% great performance. Or manually clear cache.
  • Stickers / Photos in Comments not showing?
    • This is a known issue especially occurring on Group Feeds. I am working on a fix to resolve this issue ASAP.
  • Developer? Looking for Invocation Codes?
  • Login alert for Facebook for Android? Posting as Android?
    • Face10 is NEVER an Android App and will never be. Nor any single stuff in there is Android. Except the APP ID which is just a STRING/TEXT that Face10 uses to mimick the Official Android Facebook so it can grant all the features possible. So when you update a status, it will show that you’re using an Android Phone but really not. Just ignore this and don’t worry because everything is alright.
    • Why not get an App ID for Face10?
      • If I get Face10’s own ID. Face10 will be super limited in features and you will never like it. There will be no Notifications, Posting Status, Upload Videos/Photos etc.
  • Go back to General FAQS?http://wp.me/P5LLB8-6V
Face10 for Facebook – FAQs

144 thoughts on “Face10 for Facebook – FAQs

  1. victoria thompson says:

    Please help me am unable to download face10 for Facebook telling me not available for my device,but am using a blackberry Z10, please help me


  2. shola david says:

    Can’t log in keep telling me this App Not Setup: This app is still in development mode, and you don’t have access to it. Switch to a registered test user or ask an app admin for permissions.


  3. shola david says:

    Please I need an urgent attention to this cannot log in immediate I purchase this facebook messenger on blackberry world keep on telling me this when login. App Not Setup: This app is still in development mode, and you don’t have access to it. Switch to a registered test user or ask an app admin for permissions.


  4. shola david says:

    App Not Setup: This app is still in development mode, and you don’t have access to it. Switch to a registered test user or ask an app admin for permissions.


  5. у меня BlackBerry Z3 . установип(купил) Pro версии Face10, Messenger for Facebook Pro, Inst10. в анотациях написанно что Face10 и Messenger интегрируются в Hub. к сожолению – не так 😦
    скажите пожалуйста почему купленные Proверсии не интегрировалис в Hub


  6. solomon priscilia emilia says:

    Please I need urgent attention I have purchased the pro yet each time I login it keep telling to purchase I can’t even do anything on my facebook


  7. Paul says:

    I tried Face 10 pro, and the pro messenger – they were awful on my battery life, and I actually replaced my phone due to the issue before I realized how bad the problem was. I deleted both from my phone, but I still get very loud account notifications that Face10 needs a password update. There is nothing on my phone. How ca I get rid of these notifications?


  8. Rose Simone says:

    Love the Face 10, but I have a question: I just switched BlackBerry Devices, and in my new device, I have both the Facebook app and Face 10, The regular Facebook app is now showing up in my Hub, but Face 10 is not, Is there any way to integrate your app with my Hub in my BlackBerry Passport?


  9. wael_abdelhamid says:

    Hi sir!

    How can I see a new comment or any new notification on a special post inside group where I already comment om it, that your app face10 bring the notification for me BUT OPEN THE WHOLE GROUP PAGE! NOT THE SPECIAL POST! So I must search for minutes manually to find the post then the notification! Why that it’s happen? You have any solution?


  10. Kostas says:

    When I choose a friend from the list at the left side of Face10 and I go directly to his post, and when I place a “like” on his post, but I go back to choose another friend than the “like” has disappeared when I look again at the 1st friends posts!! However, whenever I place a “like” directly over the “News Feed” to the same friend or via my PC browser my “like” choice stays there!!! This is a HUGE BUG and it extremely annoying! Please fix it ASAP or send me an e-mail or a post, how to fix it myself!!!


  11. Gustavo Geromini says:

    You Nemory, are a fucking piece of shit!!! Your apps are full of problems!!! How can you spect people keep buying you fucking apps if you do not pay attention to complains???


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