Messenger for Facebook FAQs

 

  • Where’s the Emoji Keyboard?
    • We’ve temporarily removed it due to issues causing. We’re fixing it asap.
  • CONNECTION ISSUES?
    • Please make sure you’re using the latest version 15. Please check in BlackBerry World for updates.
  • Page could not be found error?
    • Please make sure you’re using the latest version 15. Please check in BlackBerry World for updates.
  • Send/Receive Attachments/Photos?
    • Please make sure you’re using the latest version 15. Please check in BlackBerry World for updates.
  • Asking for PRO even if you’ve already purchased Face10 PRO?
  • Compose from Hub?
    • This is not supported yet
  • Why not NATIVE CHAT PAGE? WHY BROWSER?
    • Facebook has broken the XMPP Protocol so for now Messenger uses the Browser Interface and it’s now much faster and with Stickers Support and Photo Attachments Support.
    • Messenger i still 90% NATIVE APP. It gives you themes, schemes, conversations in a native UI, friends in a native ui, Hub Notifications (PRO only).
  • Deleted the Conversation in the Hub but still coming back?
    • Please read below.
  • Can’t Delete/Archive/Mark Read/Unread Conversations?
    • This is not possible due to API Limitations. You may have to do it via Browser.
  • Have Facebook Account Specific Problems?
  • Error Validating Access Token? Session Errors?
    • This means you’ve either changed password on Facebook, or forcely logged out all sesions.
    • Please logout and relogin
  • Incorrect Password error?
    • Please double check if your password and username is correct.
    • Please double check and make sure there are no WHITE SPACES.
    • Please make sure your CASE SENSITIVE characters are correct. If you password includes a BIG letter please check it if it’s big and check SMALL characters if they’re small
  • NO HUB NOTIFICATIONS?
    • ONLY THE PRO VERSION HAS NOTIFICATIONS. IF YOU’RE USING LITE. PLEASE UPGRADE TO PRO TO ENJOY HUB INTEGRATED NOTIFICATIONS
  • Contacts Integration?
    • Sorry but this is out my control. This is impossible to do. Only BlackBerry themselves can make this happen.
  • Using Passwordswith special symbols?
    • The only 3 characters we don’t support is + # and &
    • I suggest that you change your password
    • You can use other symbols and numbers to retain your password’s security.
    • You can use these !@$^*()_=-;’,./?><“:}{|\ just don’t use + # and &
  • Audio & Video Calling? 
    • I’m sorry but this feature is not supported by the API
  • Can’t send / receive stickers, photos, videos & attachments?
    • Please make sure you’re using the latest version 15. Please check in BlackBerry World for updates.
  • Go back to General FAQS?http://wp.me/P5LLB8-6V
Messenger for Facebook FAQs

368 thoughts on “Messenger for Facebook FAQs

  1. Mark Whittaker says:

    I have already paid for Messenger Pro previously but now I only have Lite and it is telling me to upgrade again. There is no option to restore purchases like there is in Face 10 (which I also have paid for and is OK). How can I fix this please?

    Like

  2. Hi good morning hru I am using this black berry celphone I don’t how to use it because I always try to login but I can’t go through first time it was use by wife & after I start use it plz help me to set it

    Like

  3. My messenger lite application is not accessing on my z10 saying I should upgrade my pro version, ok making attempt to, required my E-mail and the password which I did yet still not accessing. What to do please?

    Like

  4. asad nur says:

    I want know clearly how can I use Facebook messenger easily plz explain but I don’t have any visa card to buy the apps…give me other options

    Like

    1. grace ndem bassey says:

      Sent from my BlackBerry 10 smartphone. From: Nemory StudiosSent: Friday, 19 May 2017 14:38To: ndembasseygrace@gmail.comReply To: Nemory StudiosSubject: [New comment] Messenger for Facebook FAQs

      a:hover { color: red; } a { text-decoration: none; color: #0088cc; }

      a.primaryactionlink:link, a.primaryactionlink:visited { background-color: #2585B2; color: #fff; } a.primaryactionlink:hover, a.primaryactionlink:active { background-color: #11729E !important; color: #fff !important; }

      /* @media only screen and (max-device-width: 480px) { .post { min-width: 700px !important; } } */ WordPress.com narrowekoi commented: “Am just worried about discuss!!!”

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  5. oyatayo nimota says:

    I want to pay but I don’t get the payment process nd also find it difficult to upgrade.infact I find difficult to download because of PRO

    Like

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