Ober for Uber FAQs

 

  • Account Specific Issues?
    • Can’t change profile? Change Mobile Number?
      • Contact support@uber.com
  • Booking Payment Issues?
    • Credit Card, Debit Card, Cash and PayPal Booking issues?
      • Contact support@uber.com
  • Stuck in loading?
    • Uninstall > Reinstall
  • Can’t book / request a car?
    • Uninstall > Reinstall
  • Errors signing in?
    • IMG_20151112_063243 OR  Screen Shot 2015-11-12 at 8.24.23 PM
    • Please make sure you already have an existing account and have already requested access to Uber. Please see the REQUEST ACCESS section below. (Requesting Access is different from Signing Up)
  • Already requested access but still no approval?
    • Please contact support@uber.com and ask them to expedite your request to access the mobile site. Please note that delays can be caused by holidays/non-working days.
  • Stuck / Cannot Set Pickup Location?
    • Please tap the Location Icon on the Top Left and search for your pickup location. Then you can now Pan through the Map.
  • App does not perfectly fit to screen?
    • Please make sure you accepted all Permissions during installation. Especially the Device Information Permission.
    • If you already accepted the required permission, there is still a little cutoff on the screen and the fix is coming.
  • Have Uber Account specific questions, issues?
  • Forgot Password / Email?
  • Received Verification Code but don’t know where to use it?
    • Please save that 4 digit code. Uber will require it the time you first request a Ride.
  • Want to delete your Uber Account?

STEPS TO ACCESS OBER

  • #1: SIGN UP
  • #2: REQUEST ACCESS
    • If you haven’t logged in to any Uber Mobile Website before. You will have to request access first. Please note that requesting access to Uber may take 2-7 days for approval. Please be patient, it will be worth it. 🙂 And this is different from Signing Up.

    • You’ll get a response like this:  Hi User, Did you mean to contact Uber Support? Let us know what we can do to help! I’ll keep an eye out on your response.
    • Tell the person something like : I am using a BlackBerry 10 device and have no access to any Uber Application. Please let me use your Uber Mobile Site on my browser. Please. Thank you.
    • Then wait for a response for 2 – 7 days. And you will be approved for access. Please wait for the email response. Then you can proceed logging in to Ober.
    • Request Access here: https://help.uber.com/h/1ed2c9ac-daad-4413-91ee-09c8aefec8da
  • #3: LOGIN
    • Once you’re done with all of the steps above. And your access request has already been approved. You may now login and use Ober.

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Ober for Uber FAQs